The Explorers Club Outfitters
46 East 70th Street
New York, NY 10021
(Between Park and Madison Avenues, on the Upper East Side of Manhattan)
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Frequently Asked Questions (FAQ)
- Where is my package? To track your package, please refer to your original order confirmation email and click "view your order" to track your shipment's status.
- When will my package be shipped? Both domestic and international orders are processed within 2-3 business days. Following this, shipping times vary based on destination and shipping method. You'll receive an email with tracking information once your package is on its way.
- Can I return an item? You can return unwashed, unaltered, and undamaged items for a full refund within 21 days of receipt. Learn more about our returns and exchanges process here.
- When will my Journal issue be shipped? Our publication, The Explorers Journal, is shipped quarterly. For subscription and shipment information, click here.
- What is my Explorers Club Member passcode? If you have any member requests, such as password assistance or profile updates, please reach out to email@example.com. You may also reach out to firstname.lastname@example.org and we will point you in the right direction for assistance.
- Who can help me with with events or tickets? For questions about your tickets, an event, or visiting The Explorers Club, please email email@example.com.
Additional questions about your product order? Email: firstname.lastname@example.org
Additional questions about your ticket order? Email: email@example.com
Additional questions about membership? Email: firstname.lastname@example.org