Shipping & Returns

Shipping

Orders are generally processed within 2-3 business days. Shipping times will vary depending on the destination and the selected shipping method. Please note that in some cases, processing times may be delayed.

The Explorers Club Outfitters offers shipping via the United States Postal Service. Should you need your order sooner, shipping rates for faster services are calculated at checkout. Please make sure all shipping and billing information is correct to avoid unnecessary delays.

International (non-US) customers are responsible for payment of any associated fees, customs, duties, and taxes. Unfortunately, taxes associated with shipment from, for example, the US to the UK can be quite substantial, so we urge you to take this into consideration before placing an international order.

All prices are listed in USD. We recommend international customers check the current exchange rate to get the best idea of what they will be charged.

Product Returns & Exchanges

If you’re not satisfied with your order, items that are unwashed, unaltered, and undamaged may be returned for a full refund, less return shipping costs, within 21 days of receipt. Original shipping fees, if any, are non-refundable.

To start a return, locate your order confirmation email and click “View your order,” or log into your store account, select the order, and click Request return. Once submitted, your return request will be reviewed by our team.

If you’re unable to request a return online, please contact us at store@explorers.org with your name and order number, and we’ll be happy to assist.

Once your return is approved, you’ll receive instructions to print a USPS return label generated through our system. All returns are shipped via USPS. Please ensure all original tags are attached and items are securely packaged before dropping your parcel off at your nearest USPS location. If you prefer to ship your return using your own method instead of our provided label, please contact us before sending your return.

Refunds are issued after returned items are received and accepted back into our inventory. Please allow 2–3 business days for inspection and confirmation, followed by 5–7 business days for the refund to post to your original form of payment.

For exchanges, please request a return using the steps above. If you are exchanging for a different size, the same process applies. If you wish to exchange an item for a different product, please contact store@explorers.org. Once your exchange is received, we’ll follow up with confirmation and an invoice for the exchange shipment fee. All exchange orders ship via USPS and typically process within 2–3 business days. Any price difference will be refunded or charged accordingly.

Tracking information for approved exchanges will be sent to the email address associated with the original order. Orders ship to the original shipping address unless otherwise requested.

Event Returns & Refunds

Event tickets can be returned and refunded up to two weeks prior to the event, unless otherwise stated. Past that point, refunds are only offered in the case of medical or other emergencies. If you have mistakenly purchased the incorrect ticket for an upcoming event, please reach out to reservations@explorers.org to transfer your ticket to the correct event.