Orders are typically processed within 2-3 business days. Shipping times vary based on destination and shipping method. The Explorers Club Outfitters offers shipping via the United States Postal Service. Should you need your order sooner, shipping rates for faster services are calculated at checkout. Please make sure all shipping and billing information is correct to avoid unnecessary delays.
International (non-US) customers are responsible for payment of any associated fees, customs, duties, and taxes. Unfortunately, taxes associated with shipment from, for example, the US to the UK can be quite substantial, so we urge you to take this into consideration before placing an international order.
All prices are listed in USD. We recommend international customers check the current exchange rate to get the best idea of what they will be charged.
If you're not satisfied with your order, and it has not been washed, altered, or damaged; it can be returned for a full refund, less the return shipping cost, within 21 days of receipt. If you have any recommendations or comments, we welcome your feedback and encourage you to contact us at firstname.lastname@example.org.
To return an item please follow the directions below:
- Email us at email@example.com to begin the return process. Please include your name and order number.
- Once we receive your email, we will review your return request.
- Once your return is verified, you will be able to print out a USPS return label. All return orders will be shipped through USPS. Before packing up your return, please ensure all original tags are attached. Please print your return label and affix to your parcel to be dropped off at your nearest USPS location.
- A refund will be issued once your return has been received and accepted back into our inventory. Please allow 2-3 business days to receive confirmation of the acceptance of your return. At that time your refund will be initiated to your account. Please note that all original shipment fees – if any – are non-refundable. We kindly ask that you allow an additional 5-7 business days for your refund to post to your account.
- If you would like to ship your return back yourself and not through our generated return label system, please contact us at firstname.lastname@example.org.
- Please follow the above directions from our return policy to exchange one or more items from your order for another size. To exchange one item for a different item, please contact email@example.com.
- Once your exchange order is received at our offices we will follow up with an e-mail confirmation. The confirmation will include an invoice for the exchange order shipment fee. All exchange orders will be shipped through USPS. Please allow 2-3 business days for your exchange order to process for shipment.
- If there is a price difference in the item(s) for exchange a partial refund to the original form of payment or request for payment will be issued to the customer.
- When your exchange order is ready to ship we will e-mail the address provided on the original order with your tracking confirmation. Your order will be sent to the original shipping address on file unless otherwise requested on the customer's behalf. Please allow 24 hours for your tracking confirmation to update.